Unable to see board colors due to "500 Internal Server Error"
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When card color is chosen from board setting, we observe error as "500 Internal Server Error".
Environment
Jira Cloud
Jira Data Center
Diagnosis
Access any of the projects
Click on board settings -> card colors
Choose Priorities
Error observed as "Internal Server Error"
For other options within the card colors the error does not occur.
Console log :
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Failed to load resource: the server responded with a status of 500 ()Splunk log:
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message: [Limited to 100 per PT1M] c: Fetch call failed with status code: 500
micros_container: jira
pid: 63
product: jira
thread: http-nio-8090-exec-89
time: 2020-11-24T17:04:39.832353054Z
timestamp: 2020-11-24T17:04:39,832Z
Caused by: java.lang.NumberFormatException: For input string: "Green"
at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)HAR :
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{"errorMessages":["Internal server error"],"errors":{}}Jira Data Center logs:
atlassian-greenhopper.log :
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/rest/greenhopper/1.0/cardcolors/864/strategy/priority [web.rapid.view.CardColorResource] Unable to complete GreenHopper REST method
java.lang.NumberFormatException: For input string: "null"
at java.lang.NumberFormatException.forInputString(Unknown Source) ~[?:?]
at java.lang.Integer.parseInt(Unknown Source) ~[?:?]
at java.lang.Integer.valueOf(Unknown Source) ~[?:?]
at java.lang.Integer.decode(Unknown Source) ~[?:?]
at java.awt.Color.decode(Unknown Source) ~[?:?]
...atlassian-jira.log :
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/rest/greenhopper/1.0/cardcolors/864/strategy/priority [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: For input string: "null"java.lang.NumberFormatException: For input string: "null"
at java.base/java.lang.NumberFormatException.forInputString(Unknown Source)
at java.base/java.lang.Integer.parseInt(Unknown Source)
at java.base/java.lang.Integer.valueOf(Unknown Source)
at java.base/java.lang.Integer.decode(Unknown Source)
at java.desktop/java.awt.Color.decode(Unknown Source)
at com.atlassian.greenhopper.service.rapid.view.color.CardColorPalette.getDefaultColorForPriority(CardColorPalette.java:99)
...Cause
The value of the priority color in the Jira settings → Issues → Priorities → Edit (on each priority) you will see an invalid entry or a text entry of the color.
Solution
Verify the Priority that has a colour name instead of a hex value.
Replace it with corresponding hex value #008000 fix the issue. Corresponding Hex value here refers to the Hex value for each colors. For example : Green color's hex value is #008000
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