Unable to render content due to system error in description and activity stream after upgrade
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following code shown on description of view issue page but not within Edit issue page. The code also showing on activity stream as well.
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Unable to render content due to system error: com.atlassian.renderer.v2.RenderMode.renderEmbeddedObjects()ZThe following appears in the atlassian-jira.log:
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2012-06-19 16:03:09,400 http-443-3 ERROR arlo 963x1x1 10bsvom 74.112.132.234 /browse/SRVBIZ-3 [atlassian.renderer.v2.V2Renderer] Unable to render content due to system error: com.atlassian.renderer.v2.RenderMode.renderEmbeddedObjects()Z
java.lang.NoSuchMethodError: com.atlassian.renderer.v2.RenderMode.renderEmbeddedObjects()ZCause
Additional jar file with different version was located under the library. It could be caused by JIRA had loaded previous version jar file.
Workaround
1. Check if there's are more than 1 version of jar file named atlassian-renderer-3.14.x.jar at: $jira-install/atlassian-jira/WEB-INF/lib
2. If there are more than 1 version, shutdown JIRA
3. Delete/move the older version of jar file from the directory
4. Restart JIRA
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