Unable to remove Status in Jira Workflow which is inactive and not shared with any projects

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

Deleting an inactive workflow not shared with any projects fails with error message

You can't edit this workflow right now. Project administrators can only edit workflows that aren't shared with other projects.

From the HAR file you can see request method DELETE failed with 400 status code

Request URL: https://<jira-base-url>/rest/workflowDesigner/latest/workflows/statuses Request Method: DELETE Status Code: 400 Remote Address: <ip>:<port>

Environment

JIRA 8.x and Higher with Akamai WAF

Cause

Above error results in due to payload being blocked by the security device. Common case is usage of Akamai WAF to control rate limit in Jira application to improve application security.

Solution

Verify the Akamai configuration to ensure both DELETE method and Allow Body is enabled.

Updated on April 8, 2025
Platform
Data Center only
Product
Jira Software Data Center
On this pageSummaryEnvironmentCauseSolution

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