'Unable to parse shares.' Error Thrown When Creating a Filter
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When a user try to create a filter, an error will be displayed at the screen stating Unable to parse shares, as shown in the screenshot below:
Also, an error will reported in jira logs:
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2010-11-04 14:31:30,078 http-8090-4 ERROR bonc 871x66x1 vafu4b 192.168.98.140,127.0.0.1 /secure/SaveAsFilter.jspa [web.action.filter.SaveAsFilter\] Unable to parse the returned SharePermissions: A JSONArray text must start with '[' at character 1 of "[\]"
com.atlassian.jira.util.json.JSONException: A JSONArray text must start with '[' at character 1 of "[\]" at com.atlassian.jira.util.json.JSONTokener.syntaxError(JSONTokener.java:518) at com.atlassian.jira.util.json.JSONArray.<init>(JSONArray.java:109) at com.atlassian.jira.util.json.JSONArray.<init>(JSONArray.java:156)
Cause
An incompatible JIRA Database Values Plugin is installed.
Resolution
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