Unable to login JIRA when starting JIRA as a service
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When starting JIRA using the .bat file, users are able to login however if JIRA is restarted as a service , users are not able to login.
Cause
The JIRA Service has been corrupted
Resolution
Delete the existing service and re-create it manually as per Manually Setting up JIRA to Run as a Service
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