Unable to load or update Plugin 1 type plugin using Addon Manager or UPM
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Unable to install or update the plugin using UPM or Add-on Manager.
The plugin is greyed-out in Add-on Manager.
The following appears in the
atlassian-jira.log:
1
2
The following plugins failed to load:
<Plugin Name>: Unable to load the static 'xxx.jar' plugin from the plugins directory. Please copy this file into WEB-INF/lib and restart.
Cause
The plugin is a Plugin 1 type plugin, like:
Resolution
You need to install the plugin using the following steps:
Copy the <plugin>.jar file to the $JIRA_INSTALL
/atlassian-jira/WEB-INF/lib/as described in Installing Add-ons - Installing Plugins 1 type add-ons in JIRA and Bamboo.Remove the older version of the plugin from the above directory.
Restart JIRA.
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