Unable to install/use the sentry (On-prem) with JIRA Cloud via the Atlassian marketplace addon

Summary

The Add-on Sentry app isn't getting installed on the marketplace

1) Installation fails with the below error:

OR

2) You may see the below Error, but the APP will get installed anyway

Before checking with the App Vendor Sentry Support you can check a few things which could resolve the issue locally as this is a Self Hosted Sentry Application.

Environment

• Jira Cloud.

• Sentry Application (Self-Hosted)

• Sentry Add-on - Installed on the Jira cloud site via the manual description file upload method

Diagnosis

• Use the marketplace app descriptor link to install the application. The description link can be found in the app listing page in the Atlassian Marketplace

• Once the installation completes without errors, check if the "Sentry" app shows up in the "User-Installed Apps" list. (Reload the page to be sure)

• If No, then contact Atlassian Support for any help with the "Installation" process only.

• If Yes, then Click on Get Started / Configure button. After a bit of loading, you may see the below error.

  

• Open browser developer tools: "Browser Settings" > "More Tools" > "Developer Tools" (for Chrome)

• Generate Network and Console trace logs by reloading the above page: Generating HAR files and analysing web requests

• Go to the Console logs and check if you see the below error:

Cause

Seems like the 'X-Frame-Options' header was set to 'deny' or 'allow' and 'deny' at the same time on Sentry code, but it's expecting only "allow".

Solution

• You must have to set the above 'X-Frame-Options' header in Atlassian-connect.json file of the Sentry app to 'allow'.

• If in doubt, here is a Sentry Community Forum where they have discussed a similar issue with the X-Frame-Options header Run Sentry in X-Frame-Options. Please post your queries in the Sentry Community Forum. 

• You can also open a support ticket with Sentry App Support for assistance.