Unable to drag and drop to reorder issues on a Kanban Board in Jira

Summary

When viewing a Kanban board, issues can be dragged around, but snap back to their original places when dropped. No clear error message is shown.

Solution

Drag and drop ordering requires boards to be ordered by Rank

By default, issues are ordered by Rank on Kanban Boards. Additionally, when drag-and-dropping issues to reorder them, what's actually happening is the Rank field on the issue is being updated.

If issues can't be reordered on a board, it could be because:

1. The board's filter query has been changed and no longer ends in 'ORDER BY Rank ASC'

2. The user attempting to reorder the issues does not have the permissions needed to modify Rank

Confirm the board is ordered by rank

1. Click Projects, then select the relevant project

2. Select more (...) in the top right corner > Configure Board

3. To change the filter's JQL query, click Edit Filter Query

   1. The filter can include any JQL, as long as it includes 'ORDER BY Rank ASC', usually at the end, and no other ORDER BY statements

Confirm the user has been assigned the necessary project permissions

If the board is already ordered by Rank, the user may not have the right permissions.

There are two required permissions to Rank issues on a board:

• Edit issue

• Schedule issue

To confirm which users have been assigned these permissions:

1. Visit Project settings

2. Click Permissions

3. Scroll through the list, and confirm which users have been assigned to these permissions

4. If needed, add a group, project role, or specific user to these permissions to allow for Ranking issues