Unable to delete delegated directory user

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

It is not possible to delete any user from the delegated ( Internal with LDAP authentication ) directory as the option is not present.

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Cause

The new feature "Update User attributes on Login" prevents users to be modified in JIRA

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Resolution

Disable the Update User attributes on Login feature from the directory configuration.

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Updated on April 8, 2025

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