Resolve Issue Status Change Problems on Jira Cloud Board

Summary

Learn how to resolve issues when you can't change the status on a Jira Cloud board due to workflow configurations or permissions.

Diagnosis

You encounter the message

"You can't move this issue to this column due to workflow configurations or permissions."

Cause

The issue's workflow is missing the required status.

Solution

Create a copy of the 'Workflow' for your project

1. Create a copy of the Workflow for your project.

2. Add the missing status to the workflow.

3. Map the missing status correctly to the column of the board.

4. Incorporate this updated workflow into the workflow scheme used by the affected project.

5. Publish the workflow.

6. Following these steps will enable you to transition issues to that specific status successfully.