Unable to browse any projects due to 500 page error
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
The following page appears when trying access/browse any project page:
With the following Error when expanded:
Technical details
Log's referral number: 0b8255e1-5025-4373-bbbb-744ded4b9177
Cause
Referer URL: http://10.60.5.147:8624/jira624/secure/admin/ViewStatuses.jspa
com.google.template.soy.tofu.SoyTofuException: In template JIRA.Templates.Statuses.success: In 'foreach' command {foreach $status in $statuses}{call .statusRow}{param status: $status /}{/call}{/foreach}, the data reference does not resolve to a SoyListData.
com.google.template.soy.tofu.SoyTofuException: In template JIRA.Templates.Statuses.success: In 'foreach' command {foreach $status in $statuses}{call .statusRow}{param status: $status /}{/call}{/foreach}, the data reference does not resolve to a SoyListData.
at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:341)
at com.google.template.soy.tofu.internal.BaseTofu.renderMain(BaseTofu.java:300)
at com.google.template.soy.tofu.internal.BaseTofu.access$100(BaseTofu.java:56)
at com.google.template.soy.tofu.internal.BaseTofu$RendererImpl.render(BaseTofu.java:427)Diagnosis
The following appears in the atlassian-jira.log:
2014-06-11 23:52:56,671 http-bio-8626-exec-12 ERROR llee 1432x337x1 c2t9yp 0:0:0:0:0:0:0:1 /browse/MIS [jira.projects.web.BrowseProject] Something went wrong getting context for currently selected browse project tab
java.lang.IllegalArgumentException: host must not be null
at org.apache.commons.httpclient.HostConfiguration.setHost(HostConfiguration.java:269)
at org.apache.commons.httpclient.HostConfiguration.setHost(HostConfiguration.java:284)
at com.atlassian.sal.core.net.HttpClientProtocolConfig.changeHostConfigurationProtocol(HttpClientProtocolConfig.java:59)
at com.atlassian.sal.core.net.HttpClientProtocolConfig.changeHostConfigurationProtocol(HttpClientProtocolConfig.java:48)
at com.atlassian.sal.core.net.HttpClientProtocolConfig.configureProtocol(HttpClientProtocolConfig.java:20)
at com.atlassian.sal.core.net.HttpClientRequestFactory.configureProtocol(HttpClientRequestFactory.java:85)
at com.atlassian.sal.core.net.HttpClientRequestFactory.getHttpClient(HttpClientRequestFactory.java:56)
at com.atlassian.sal.core.net.HttpClientRequestFactory.createRequest(HttpClientRequestFactory.java:45)
at com.atlassian.sal.core.net.HttpClientRequestFactory.createRequest(HttpClientRequestFactory.java:17) <+3> (NativeMethodAccessorImpl.java:39) (DelegatingMethodAccessorImpl.java:25)
.....
at com.atlassian.applinks.core.auth.trusted.TrustedApplicationsRequestFactory.createRequest(TrustedApplicationsRequestFactory.java:38)
at com.atlassian.applinks.core.auth.ApplicationLinkRequestFactoryFactoryImpl$AbsoluteURLRequestFactory.createRequest(ApplicationLinkRequestFactoryFactoryImpl.java:201)
at com.atlassian.jirafisheyeplugin.rest.FishEyeRestApiManagerImpl.buildRequest(FishEyeRestApiManagerImpl.java:304)
at com.atlassian.jirafisheyeplugin.rest.FishEyeRestApiManagerImpl.callFisheye(FishEyeRestApiManagerImpl.java:162)
at com.atlassian.jirafisheyeplugin.rest.FishEyeRestApiManagerImpl.callFisheye(FishEyeRestApiManagerImpl.java:125)
at com.atlassian.jirafisheyeplugin.domain.fisheye.FishEyeInstanceImpl.isCrossRepoCapable(FishEyeInstanceImpl.java:104)
at com.atlassian.jirafisheyeplugin.domain.fisheye.FishEyeManagerImpl.isAssociatedWithFishEye(FishEyeManagerImpl.java:323)
at com.atlassian.jirafisheyeplugin.web.ShowPanelHelperImpl.isAssociatedWith(ShowPanelHelperImpl.java:122)
at com.atlassian.jirafisheyeplugin.web.ShowPanelHelperImpl.showProjectPanel(ShowPanelHelperImpl.java:92)
at com.atlassian.jirafisheyeplugin.web.projecttabpanel.fisheye.FishEyeProjectTabPanel.showPanel(FishEyeProjectTabPanel.java:658)As you see the above stack traces consist of multiple fisheyeplugin classes and also application link as well. You may try to go to (Administration > Add-ons > Manage add-ons > System > Fisheye Plugin) and then try to disable this plugin. After that try to browse any projects see whether the 500 error still occurring. If you are able to view the project after this steps, it means this KB article is applied to your situation.
Cause
Previously there is an application link configuration which is connected to Fisheye however is being removed in JIRA UI but there is still caches being retained in the database itself. Therefore the application link is not being remove completely while there are certain host connection being initiated thus indirectly affecting the browse project configuration.
Solution
Resolution
You can refer to How to remove Application link directly through database KB article to delete the affected Fisheye application link.
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