Unable to attach files, reassign ticket, move ticket to sprint using Firefox browser
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Unable to perform the following action in Jira when using Firefox browse
Attach files
Reassign Ticket
Move ticket to Sprints
Environment
Jira Data Center on any version
Diagnosis
The issue only happen in Firefox, when tested in other browser such as Chrome & IE, no issue in performing any actions.
Cause
"Safe browsing" is enable in Firefox that limits some functionality for Jira.
Solution
Resolution
Disable the "Safe Browsing"
Open your Firefox and browse through Tools/Security/
Uncheck "Block reported attack sites" and "Block reported web forgeries"
Clear the browser's cache and retest
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