Unable to add users to a project role
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
This issue is seen when going to add a user to a project role (as per Assign users to groups, project roles, and applications) and the user picker does not respond to an input. Along with that there will be no errors in the log file to indicate what is going on. This user picker as of 4.4.x is only implemented in the project role picker when creating a new project, and also when editing the project roles after
Cause
This is caused by the default user picker limit being 5000 users, If there are more than 5000 users then this user picker will not respond as per it's default setting. This is a configurable preference that can be altered in the jira-config.properties file as follows.
Resolution
First see if you have more than 5000 users in your JIRA instance, if so then proceed. If not then this fix will not solve your problem.
Go to your
JIRA_HOMEdirectory. Have a look for the file jira-config.properties, if it is not there then create it and add this line, if it is there then append this code to the filejira-config.properties
1jira.ajax.autocomplete.userpicker.limit=50000ℹ️ This is an example for instances of 50000 users or less, you may wish to modify this accordingly for your instance.
Restart JIRA and test the picker
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