Unable to add thumbnail of GIF file automatically into the Comment box
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Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When attaching the .gif file in the Comment box, the .gif image file is not automatically changed to thumbnail as other image files (.jpg or .png)
Diagnosis
Environment
Jira Service Management 3.x , Jira 7.
Cause
By default, the thumbnail postfix will not be added automatically when attach a .gif file in the comment box:
1
!image.gif!Solution
Workaround
Add the thumbnail postfix manually in the comment box as below
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!image.gif|thumbnail!There is a feature request created for this query at JSDSERVER-3273 - Thumbnail is not generated automatically for gif file in the comment.
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