Unable to add Post Functions, Validations or Conditions to Jira workflow transitions
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When selecting to add Post-Functions, Validators or Conditions in a Workflow, the screen is presented without the radio buttons to select which Post-Function, Validation or Condition to add to the transitions in a workflow.
This may be observed after a recent Jira upgrade or App (plugin) upgrade or installation.
Environment
All versions of Jira Core 8.x.
Diagnosis
Open a new incognito window on your browser and try to add post-functions, validations or conditions to the same workflow. If the radio buttons are displayed, this KB article applies to your case.
Cause
Browser cache, data or extensions may interfere with Jira's (and potentially any other site/product) behavior.
Solution
If incognito mode worked, you may follow the steps below to close the gap on what's causing the issue:
Extensions
Disable all browser extensions. Reload the page and see if it works.
If it works, reenable one extension at a time and keep reloading the page and checking which extensions breaks it.
Disable the extension whenever performing admin actions, try a different browser without the extension or contact the extension's vendor about updates or fixes
Cache and browser data
Clear all browsing cache and data. Reload the page and see if it works.
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