Resolve Comment Management Issues in Specific Status - Jira Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
You are unable to add, edit, or delete a comment when the work item is in a specific status
Environment
Jira Software Cloud
Diagnosis
You are unable to add, edit, or delete comments on some work items (probably belonging to the same status)
You have the required permissions related to comments in the project permission scheme.
When trying to add, edit, or delete a comment, a pop-up error message appears
Error message
We couldn't save your comment It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor
Generate the HAR file, we notice the following exception
{
"errorMessages": [
"You can not delete the comment as the issue is in a non-editable workflow state."
],
"errors": {}
}Solution
Navigate to your Project Settings and select Workflows.
Choose Edit Workflow for the specific Work Item Type as text
For the Linked Status, where you encounter the issue, select View Properties
Confirm that the jira.issue.editable property is set with the value False.
To fix, either delete the property or set the value to True.
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