Unable to add a label to issues in a Team-managed Jira Cloud project
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
When trying to add a label to a work item in a Team-managed project, you receive the error:
"Something's gone wrong. We couldn't update some of your issues. Try again."
Diagnosis
When selecting work items > Right Click > Add Label fails with the error message "Something's gone wrong. We couldn't update some of your issues. Try again."
Cause
This is caused when the system-provided field 'Labels' is missing from the Work item type. The action menu item, 'add labels', only works with the system-provided Labels'field.
To use the action menu "add labels" action, ensure that the system-provided Labels field is added to the work item types that require labels.
Solution
Include the "Labels" field on the work item type in your project
As a project Admin:
Go to Project Settings
Select Work item types
Select the work item type in question
Add the System field called "Labels"
Save changes
If you have inadvertently created a custom field also named Labels, you can identify the system-provided field by adding both fields to the work item type and inspecting them. The system-provided Labels field name will be greyed out and not editable. Please refer to the screenshot for this distinction:
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