Unable to access JIRA Administration section
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
All users are unable to access the administration section of JIRA. When they try to do so, they are met with a 500 error page.
The following appears in the atlassian-jira.log:
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Caused by: com.atlassian.cache.CacheException: com.atlassian.jira.util.dbc.Assertions$NullArgumentException: value should not be null!
at com.atlassian.cache.memory.DelegatingCache$DelegatingLoadingCache.get(DelegatingCache.java:270)
at com.atlassian.jira.crowd.embedded.ofbiz.OfBizInternalMembershipDao.getChildrenOfGroupFromCache(OfBizInternalMembershipDao.java:354)
at com.atlassian.jira.crowd.embedded.ofbiz.OfBizInternalMembershipDao.searchCache(OfBizInternalMembershipDao.java:310)
at com.atlassian.jira.crowd.embedded.ofbiz.OfBizInternalMembershipDao.search(OfBizInternalMembershipDao.java:256)
at com.atlassian.jira.crowd.embedded.ofbiz.OfBizDelegatingMembershipDao.search(OfBizDelegatingMembershipDao.java:135)
at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.searchDirectGroupRelationships(DirectoryManagerGeneric.java:868)
at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.searchNestedGroupRelationships(DirectoryManagerGeneric.java:1048)
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.doNestedDirectoryMembershipQuery(ApplicationServiceGeneric.java:2116)
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.searchNestedGroupRelationships(ApplicationServiceGeneric.java:1577)
Diagnosis
To determine if the situation that you are facing is the same as the one described here, check the cwd_membership table for any NULL values.
Cause
There are some NULL values in the cwd_membership table (in my case, in the lower_child_name column of the table).
Solution
Resolution
Update the table, and fill in the NULL value accordingly.
Always create backup before updating the database.
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