There was a problem contacting the application shown while setting up Knowledge Base to Confluence
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
While setting up Knowledge Base configuration for ServiceDesk to connect to Confluence, the following are shown:
On ServiceDesk, Knowledge Base Configuration
Cause
This is due to Allow user impersonation through 2-Legged OAuth is not chosen during application link configuration:
Resolution
Ensure that both the Allow 2-Legged OAuth and Allow user impersonation through 2-Legged OAuth is selected
Ensure as well that on Confluence side
Ensure as well on Confluence side, both Unlicensed Access and Anonymous Access is enabled.
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