The version of the JIRA Agile plugin (7.0.10) does not match up with the bundled JIRA Agile version in JIRA Software.
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When using JIRA Software, you might notice that the version of the JIRA Agile plugin is still 7.0.10, which is not the bundled JIRA Agile version for the JIRA Software version you are using. This might cause some functionalities to fail such as Importing a Project as the JIRA Agile plugin versions do not match up despite having the same JIRA Software and JIRA Core version.
Diagnosis
Environment
You are using JIRA Core and Software 7.1 and above.
Diagnostic Steps
Check the atlassian.jira.log for the Upgrade History of the instance that has the JIRA Agile plugin version mismatch to see if you have upgraded from a JIRA version that was previously using JIRA Agile 6.4.0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16___ Upgrade History _______________________ 7.1.9#71013 Time Performed : 2016-07-15 15:10:54.0 Original Version : 5.2.11#854 5.2.11#854 Time Performed : 2013-05-20 14:10:13.0 Original Version : 4.4.4#664 4.4.4#664 Time Performed : 2012-01-21 19:33:47.0 Original Version : 3.13_beta1#328 3.13_beta1#328 Time Performed : Unknown
Cause
It's very likely that you have previously followed the KB This version of JIRA Agile requires a minimum build number of #45 in order to proceed to replace the JIRA Greenhopper plugin with that of the 7.0.10 version in order to upgrade successfully however the 7.0.10 jar file was not replaced after that.
Solution
Resolution
Go to the JIRA Software version history page and download the correct version of the JIRA Software obr file.
Remove the jira-greenhopper-plugin-7.0.10.jar file from the <JIRA_HOME>/plugins/installed-plugins folder.
Restart JIRA Afterwards
Navigate to Administration > Add Ons > Manage Ons and upload the obr file that you have downloaded from step 1.
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