The scrolling for issues in certain Advanced Roadmap Plans is experiencing delays.
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
In this article, we will explore a scenario in which scrolling through the issues of certain Advanced Roadmap plans becomes slow or even gets stuck.
Environment
Jira Software 9.4.x
Solution
The following dark feature can enhance the scrolling experience for issues and expedite the loading of plans. To implement this dark feature, please refer to the guide on How to manage dark features in Jira Data Center.
1com.atlassian.portfolio.simpleplans.improveReleasesPerf.enabledIf this dark feature is not particularly helpful, consider removing custom fields one at a time from the plan to see if their removal enhances performance. To delete a custom field from the plan, refer to
Enabling the dark feature has led to a slight improvement in scrolling performance. However, for those still experiencing issues, removing certain custom fields from the plan has significantly enhanced scrolling. To monitor the usage of each custom field, you can visit the custom-field page. It's worth noting that some custom fields were heavily utilized in Jira, which unexpectedly impacted a considerable number of issues.
The known product bug JRASERVER-77566, which affected performance, has been resolved in the 9.12 LTS release. It is strongly recommended to upgrade to the latest LTS version to ensure optimal performance.
If all else fails, please capture the HAR file and record the performance metrics for the problematic plan. Then, share this information with Atlassian Support.
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