The Rest API call to retrieve the status transitions on JWM Team-managed projects fetches incorrect transition names

Summary

REST API endpoint Get transitions fetches incorrect Issue type Transition names, different to what is seen on the UI.

Environment

Jira Cloud

Diagnosis

We can get the Global transition names by running the below API query. The values can be compared to what we see in the UI.

Endpoint:Get transitions

Cause

The Team-managed JWM projects do not update the Global transition names when the column names are re-named from the board view. This could be one of the ways that the global transition names got out of sync with the status names.

However, there could be other ways that the Global transition names get out of sync, like the updates made from the Third-party plugins, API calls to the Column/Status names can also cause them to go out of sync.

Solution

To get the Global transition names back into sync:

• Go to Workflow Editor on the project

• Rename the affected Statuses

• Save

• Revert the Status names back to the desired names

This should update the Global transition names at the same time.