The "Password Policy" Navigation Link is Missing
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When trying to access Jira's built-in Password Policy feature from Settings > System > Password Policy , the option is missing from the left-side navigation.
Environment
>= 8.20.10
Diagnosis
The plugin
Jira Password Policyand modulepassword policy linkare both enabled. You can check this by going to Settings → Manage Apps, then filtering for theSystem Plugin:Jira Password Policy.
The setting
External User Managementis set to ON. This setting is located at Settings > System > General Configuration
Cause
This issue is caused by the following scenario:
The module:
Password Policy Linkfrom theJira Password PolicyPlugin is ONThe setting for
External User Managementis set to ON
Solution
To fix this issue, you must turn External User ManagementOFF.
Navigate to: Settings → System → General Configuration and look for the setting External User Management . If this is ON then the Password Policy will not be available in the left hand navigation. Changing this setting to it's default value of "OFF", will bring the Password Policy link back.
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