The drag and drop option is missing from the attachments panel in Jira issues
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
The Drag and drop option is missing from the Attachments panel in Jira issues:
Normally, there should be a drag and drop icon along with the text "Drop files to attach, or browse":
Environment
Jira Server/Data Center on any version from 8.0.0.
Diagnosis
Navigate to the page ⚙ > Manage Apps > Manage Apps
Search for "Jira Drag and Drop Attachment Plugin" and use "All Apps" in the filter
Scroll down to the "Jira Drag and Drop Attachment Plugin" plugin and check if it is disabled, as illustrated below:
Cause
The Jira Drag and Drop Attachment Plugin which is responsible for the drag and drop functionality is disabled.
Solution
Resolution
Re-enable the the Jira Drag and Drop Attachment Plugin by clicking on the Enable button
Refresh the Jira issue page and verify that the drag and drop option is there
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