The CAPTCHA feature is missing in JIRA
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
This page show address a problem of users who are facing difficulties to Enable/Disable the CAPTCHA feature in Jira given the option does not appear.
Scenario
Normally, by simply following the steps below, it is possible to enable and disable the CAPTCHA feature.
Log in to Jira Data Center as an administrator.
Go to the "System" menu and click on "General Configuration."
Click on Edit Settings.
Scroll down to the "CAPTCHA" section and uncheck the "Enable/Disable CAPTCHA" option.
Click on "Save" to save your changes.
But sometimes due to a few different reasons, the CAPTCHA feature is not available in the path above described. In this case, we'll need to determine if the unified.usermanagement flag is enabled under the Dark Features.
A common reason for that is when you are on Jira Cloud, migrate to Jira Data Center, and this configuration is not carried over during the migration. But mainly it happens due to a flag enabled at the Jira Dark Features.
Diagnoses
To identify if we're dealing with the flag enabled at the DarkFeatures, please follow the below steps:
Access <JiraURL>/secure/admin/SiteDarkFeatures!default.jspa
Look for the unified.usermanagement flag in the list of features enabled
Solution
Disable the unified.usermanagement flag from the Dark Features page, and then once again perform the steps below to enable/disable the CAPTCHA.
Log in to Jira Data Center as an administrator.
Go to the "System" menu and click on "General Configuration."
Click on Edit Settings.
Scroll down to the "CAPTCHA" section and uncheck the "Enable/Disable CAPTCHA" option.
Click on "Save" to save your changes.
The CAPTCHA should be either enabled or disabled according to what you performed.
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