Tab panel 'com.atlassian.jira.jira-projects-plugin:summary-panel' failed to render.
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Accessing the Project Overview page generates the error "Tab panel 'com.atlassian.jira.jira-projects-plugin:summary-panel' failed to render."
The following appears in the atlassian-jira.log:
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2014-08-26 11:54:17,184 http-bio-8443-exec-17 ERROR admin 714xxxxx1 1l9jpbu 172.16.100.59 /browse/BLU [jira.projects.web.BrowseProject] Tab panel 'com.atlassian.jira.jira-projects-plugin:summary-panel' failed to render
java.lang.RuntimeException: Error generating chart
at com.atlassian.jira.charts.CreatedVsResolvedChart.generateChart(CreatedVsResolvedChart.java:231)
at com.atlassian.jira.charts.DefaultChartFactory.generateCreatedVsResolvedChart(DefaultChartFactory.java:61)
at sun.reflect.GeneratedMethodAccessor1376.invoke(Unknown Source)Cause
The cause is lack of File System permission:
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Caused by: java.io.IOException: Permission denied
at java.io.UnixFileSystem.createFileExclusively(Native Method)
at java.io.File.createTempFile(Unknown Source)
at com.atlassian.jira.charts.jfreechart.ChartHelper.getChartTempFile(ChartHelper.java:164)
Caused by: java.io.IOException: No such file or directory
at java.io.UnixFileSystem.createFileExclusively(Native Method)
at java.io.File.createNewFile(File.java:1006)
at java.io.File.createTempFile(File.java:1989)Resolution
Make sure that the user configured to run JIRA has Full control on the temp folder in JIRA Installation directory (JIRA_Install/temp). JIRA is trying to create a temporary file in getting the Chart information but the user doesn't have the necessary permission in the said folder.
Stop your JIRA application.
Fix the permissions for the below directories and all of their subdirectories:
1 2 3 4$JIRA_HOME/ $JIRA_INSTALL/logs $JIRA_INSTALL/temp $JIRA_INSTALL/workℹ️ If you're using JIRA applications Data Center, ensure that every node has access to the shared home directory.
Expand for Linux instructions...
These instructions refer to the default user, group & installation paths for JIRA applications, as if it were installed using the bundled installer. If you're unsure of what these permissions should be, please consult with your System Administrator and the user who installed the JIRA application.
1 2 3 4 5 6 7 8sudo chown -R jira:jira /var/atlassian/application-data/jira sudo chown -R jira:jira /opt/atlassian/jira/logs sudo chown -R jira:jira /opt/atlassian/jira/temp sudo chown -R jira:jira /opt/atlassian/jira/work chmod -R u=rwx,g=rx,o=rx /var/atlassian/application-data/jira chmod -R u=rwx,g=rx,o=rx /opt/atlassian/jira/logs chmod -R u=rwx,g=rx,o=rx /opt/atlassian/jira/temp chmod -R u=rwx,g=rx,o=rx /opt/atlassian/jira/workℹ️ Repeat the same commands above for the shared home if using JIRA applications Data Center.
ℹ️ Check the context labels if you're using Podman volumes and SELinux
Expand for Windows instructions...
Please refer to this Techotopia documentation for further information.
Start JIRA application.
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