System Plugin is Failing to Load
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
There may be multiple symptoms in this case:
JIRA may fail to startup with plugin errors
JIRA successfully starts up, but some functionality is missing
JIRA logs show something like this:
1
2
3
4
5
6
7
8
9
10
11
12
2016-11-19 07:48:36,420 ThreadPoolAsyncTaskExecutor::Thread 12 ERROR [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.crowd.embedded.admin'
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter#0': Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter]: Constructor threw exception; nested exception is javax.xml.transform.TransformerFactoryConfigurationError: Provider for class javax.xml.transform.TransformerFactory cannot be created
...
Caused by: java.util.ServiceConfigurationError: javax.xml.transform.TransformerFactory: Provider org.apache.xalan.processor.TransformerFactoryImpl not found
at java.util.ServiceLoader.fail(ServiceLoader.java:239)
at java.util.ServiceLoader.access$300(ServiceLoader.java:185)
at java.util.ServiceLoader$LazyIterator.next(ServiceLoader.java:404)
at java.util.ServiceLoader$1.next(ServiceLoader.java:480)
at javax.xml.transform.FactoryFinder$1.run(FactoryFinder.java:328)
at java.security.AccessController.doPrivileged(Native Method)
at javax.xml.transform.FactoryFinder.findServiceProvider(FactoryFinder.java:323)
... 28 moreDiagnosis
Diagnostic Steps
Examining startup configuration details we notice something like this in Java startup parameters:
1
-Datlassian.org.osgi.framework.bootdelegation=META-INF.services,com.yourkit,com.singularity.*,com.jprofiler,com.jprofiler.*,org.apache.xerces,org.apache.xerces.*,org.apache.xalan,org.apachexalan.*,sun.*,com.sun.jndi,com.icl.saxon,com.icl.saxon.*,javax.servlet,javax.servlet.*,com.sun.xml.bind.* -javaagent:/opt/AppDynamics/AppServerAgent-4.1.7.2/javaagent.jarCause
OSGI bootstrap has been modified, which controls the plugin startup process. In this case, the modification was misconfigured, resulting in missing class dependencies.
Solution
Resolution
Examine the Java parameters to ensure that it is correctly configured
OR
Remove the
-Datlassian.org.osgi.framework.bootdelegationparameterRestart JIRA
Was this helpful?