Support Tools Plugin shows Blank Page
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
JIRA Support Tools will not able to load besides the tabs.
The following appears in the atlassian-jira.log
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2016-07-28 21:47:20,625 http-nio-8717-exec-21 WARN anonymous 1307x4292x5 wdkhoj 0:0:0:0:0:0:0:1 /s/18042548f2781b22eccb33454a7e9d65-CDN/in_ID-tj28nx/71011/b6b48b2829824b869586ac216d119363/aa9849d967f345c0b457fa2daea7be7f/_/download/contextbatch/js/atl.admin,jira.global,jira.admin,-_super/batch.js [webresource] error in `Content.writeTo` for com.intenso.jira.plugins.condval.intenso-conditions-validator:conditions-validator-admin-resources/select2.min.js
java.lang.RuntimeException: Cannot read resource /js/select2.min.js
at com.atlassian.plugin.webresource.impl.snapshot.Resource$1.writeTo(Resource.java:196)
at com.atlassian.plugin.webresource.impl.helpers.ResourceServingHelpers$2$1.write(ResourceServingHelpers.java:220)
at com.atlassian.plugin.cache.filecache.impl.PassThroughCache.cache(PassThroughCache.java:18)
...
2016-07-28 21:47:20,909 http-nio-8717-exec-16 WARN anonymous 1307x4288x3 wdkhoj 0:0:0:0:0:0:0:1 /s/fb8fd256d0072508a36bef929b69c60f-CDN/in_ID-tj28nx/71011/b6b48b2829824b869586ac216d119363/aa9849d967f345c0b457fa2daea7be7f/_/download/contextbatch/css/atl.admin,jira.global,jira.admin,-_super/batch.css [webresource] error in `Content.writeTo` for com.intenso.jira.plugins.condval.intenso-conditions-validator:conditions-validator-admin-resources/select2.min.css
java.lang.RuntimeException: Cannot read resource /css/select2.min.css
at com.atlassian.plugin.webresource.impl.snapshot.Resource$1.writeTo(Resource.java:196)
at com.atlassian.plugin.webresource.impl.helpers.ResourceServingHelpers$5.streamResource(ResourceServingHelpers.java:406)
...Diagnosis
Navigate to JIRA Manage Add-ons page and check if the plugin below is installed:
Cause
If the plugin is installed in the instance, disabling the plugin will resolve the issue.
Updated on April 8, 2025
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