Stop ticket creation from automatic replies in Jira(Datacenter and Server)
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Jira creates issues for the automatic replies like Out Of Office mails received in the Mail Box configured as part of Jira Incoming Mail Handler.
Sample Ticket:
Environment
Jira Software or Jira Service Management configured with Incoming Mail Handler
Diagnosis
If the problems affects, The Auto-Replies email are marked as read in the Jira Incoming Mail Handler Mail Box.
Cause
A configuration in Jira Incoming Mail Handler called Bulk which is not set to Ignore the email and do nothing to ignore the "Auto-Reply" mail.
Solution
In Jira Incoming Mail Handler configuration, 'Bulk' can be set to Ignore the email and do nothing such that "Auto-Reply" mails are ignored. The configuration looks for the mail with header for "Auto-Submitted" which is expected to be present in the Auto Reply emails. If Bulk is set to Ignore the email and do nothing, auto-reply mails will then be ignored.
This configuration can be accessed by navigating as follows:
Choose
> System > Incoming Mail .
Edit the respective Mail Handler and set 'Bulk' to 'Ignore the email and do nothing' as below.
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