Startup check: providing logs for support
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
If you're unable to fix a problem and need to contact support, our team will be able to help you faster if you attach a copy of your Jira logs with the support request.
If Jira is still running:
Go to
> System > Troubleshooting and support tools.
Select Create support Zip and follow the instructions to download a copy of your Application logs and Tomcat logs.
If Jira is not running:
Go to
<home-directory>/logand take a copy of the Jira application logs.Go to
<installation-directory>/logsand take a copy of the Tomcat logs.
You can find the location of your Jira home directory in <installation-directory>/atlassian-jira/WEB-INF/classes/jira-application.properties.
You can also create support requests via REST. See Create a support zip using the REST API in Server applications or Create a support zip using the REST API in Data Center applications.
See Useful log files in Jira to find out more about Jira logs.
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