Starting Sprint results in date exception
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
Starting a Sprint in GreenHopper results in the following (or similar) message in your web browser:
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Attached the exception message from FireFox:
An error occurredHide…
Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
Details
Exception: Date.parseDate(A, GH.Dialogs.StartSprintDialog.dateTimePickerFormat) is undefined
Resource: http://jira.com/s/en_USjw4q0i-418945332/843/2/f556e425927ac1539ddfc23e5635c95f/_/download/contextbatch/js/gh-rapid/batch.js
Line: 1345
Environment
Mozilla/5.0 (Windows NT 5.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
The Sprint does properly starts, the problem is simply this exception message being displayed
Diagnosis
You have GreenHopper and the JIRA Timesheet Plugin v2.3.12 installed.
Cause
This is a user-interface error where the javascript being displayed for both plugins are conflicting with one another.
Solution
Resolution
This has been fixed with the latest release of the JIRA Timesheet Plugin. Upgrade to the latest compatible version.
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