Specific workflow transition is not working after upgrading JIRA
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Specific or a particular workflow transition is not working for issues in the project
The problem occur after an upgrade (Eg. JIRA 4.4.4 to JIRA 6.0.5)
There is a warning in the UI when trying to click on the transition button or workflow steps button (Eg. "Communications breakdown")
The following appears in the
atlassian-jira.log:
1
2
3
4
5
6
7
2013-08-20 11:19:48,693 com.atlassian.mywork.client.reliability.DefaultUnreliableWorker:thread-1 WARN klaus 676x2350x1 2cczu0 194.138.39.56 /rest/api/2/issue/SHC-750/comment [apache.commons.httpclient.HttpMethodBase] Going to buffer response body of large or unknown size. Using getResponseBodyAsStream instead is recommended.
2013-08-20 11:45:00,808 ajp-bio-8009-exec-610 ERROR [500ErrorPage.jsp] Exception caught in 500 page com/opensymphony/user/User
java.lang.NoClassDefFoundError: com/opensymphony/user/User
at com.innovalog.jmwe.plugins.functions.AssignToRoleMemberFunction.execute(AssignToRoleMemberFunction.java:95)
at com.opensymphony.workflow.AbstractWorkflow.executeFunction(AbstractWorkflow.java:1050)
at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1446)Cause
There is a compatibility issues with the user-installed plugin and the version of JIRA after the upgrade. In this case, the below suggest that it is a class from Innovalog's JIRA Misc Workflow Extension plugin that is having the compatibility issue.
1
com.innovalog.jmwe.plugins.functions.AssignToRoleMemberFunction.execute(AssignToRoleMemberFunction.java:95)Resolution
Update the third-party plugin to the version that is compatible with JIRA version. You can refer to http://marketplace.atlassian.com for more information.
If there is no compatible version, please disable/remove the problematic plugin from JIRA and contact the developer of the third-party plugin to update the plugin compatibility.
ℹ️ This steps could apply for other third-party plugins as well.
Was this helpful?