Some Jira Boards are missing left bar menu elements depending on how they are accessed
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Depending on how they are accessed, some Jira boards are missing elements/links/features in the left navigation bar/menu.
The expected behavior is that we should be able to see links to the following features:
Releases
Reports
Issues
Components
Note about this article
This article is only meant to investigate why the following links are missing from the board:
Releases
Reports
Issues
Components
If the links listed below are missing, please refer instead to the article The Jira Software project sidebar is missing the Backlog and Active Sprint links:
Backlog
Active Sprints
Environment
Any Jira Software version from 8.0.0 Data Center.
Diagnosis
The left bar links are only missing when the board is accessed via the Boards dropdown from the Top Bar Menu (or via the URL <JIRA_BASE_URL>/secure/RapidBoard.jspa?rapidView=<BOARD_ID>&view=planning.nodetail&issueLimit=100).
If the Board is accessed by following the steps below, all the left bar features are available (or via the URL <JIRA_BASE_URL>/secure/RapidBoard.jspa?rapidView=<BOARD_ID>&projectKey=<PROJECT_KEY>&view=planning.nodetail&issueLimit=100):
Select a project via the Projects dropdown from the Top Bar Menu
Select the board from the left Bar
The affected board is configured with a filter that contains multiple projects (which can be verified by going to the menu Board > Configure > General).
Cause
The options that are missing from the left bar (releases, reports, issues, components) are project specific, which means that each project has its own reports, releases, components... If a Board is configured with a filter that incorporates multiple projects, and if the Board is accessed without selecting a Project first (via the Projects menu in the Top Bar), the Jira application will lose the project context, and therefore will not "know" which information to show in the UI for these features.
Solution
To ensure that you can see the missing features from the left bar menu while viewing a board, make sure to access it within the context of a specific project by either:
accessing the board after selecting a specific from the Projects menu in the Top Bar
or accessing the board via the URL <JIRA_BASE_URL>/secure/RapidBoard.jspa?rapidView=<BOARD_ID>&projectKey=<PROJECT_KEY>&view=planning.nodetail&issueLimit=100, after replacing:
<JIRA_BASE_URL> with Jira's Base URL
<BOARD_ID> with the ID of the board which you can identify in the URL whenever you view a bord
<PROJECT_KEY> with the key of the project)
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