SMTP Issue After Migrate From Cloud to JIRA Server
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
After migrating from JIRA cloud to server mails stuck in the mail queue
The following appears in the atlassian-jira-outgoing-mail.log:
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2015-08-04 11:17:10,032 ERROR [] Sending mailitem To='xxxxx@xxxx.com' Subject='(CMS-136) test' From='jira@xxxxxx.atlassian.net' FromName='Sam Omidi (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.11700.1438657574000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@3964f166' MessageId='null' anonymous Mail Queue Service Error occurred in sending e-mail: To='xxxxx@amristar.com' Subject='(CMS-136) test' From='jira@xxxxx.atlassian.net' FromName='Sam Omidi (JIRA)' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.11700.1438657574000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@3964f166' MessageId='null'
com.atlassian.mail.MailException: javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay
...
...
Caused by: javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay
at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1873)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1120)
at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:175)
... 18 more
Caused by: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay
at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:1724)
... 20 more
Cause
This is because the outgoing mail configuration is still set for Cloud Outgoing mail.
By looking at the from part in the stack trace. The outgoing mail is still from JIRA Cloud.
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From='jira@xxxxxx.atlassian.net'Configuration needs to be done for outgoing mail according to JIRA server settings.
Resolution
Configure the outgoing mail by referring to below document:
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