Smart commits from Github are not updating Jira cloud issues as expected
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
After integrating Jira cloud with GitHub via the GitHub for Jira cloud app, development information, including commits and pull requests, syncs as expected in Jira work items. However, smart commits pushed via the commit messages are not updating Jira cloud work items as expected.
Confirm account permissions in Jira
In order to successfully modify the Jira issues through smart commits via GitHub, the email address used by the GitHub connection must have certain permissions in Jira.
Please ensure the email address used to login to the GitHub account is allowed to perform these actions:
Transition work items
Comment on work items
Log work
Set GitHub email address to public
The email address in use for the GitHub for Jira connection must also be public. You'll want to disable the "Keep my email addresses private" setting inside GitHub: https://github.com/settings/emails
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