Smart commits from Github are not updating Jira cloud issues as expected

Summary

After integrating Jira cloud with GitHub via the GitHub for Jira cloud app, development information, including commits and pull requests, syncs as expected in Jira work items. However, smart commits pushed via the commit messages are not updating Jira cloud work items as expected.

Confirm account permissions in Jira

In order to successfully modify the Jira issues through smart commits via GitHub, the email address used by the GitHub connection must have certain permissions in Jira.

Please ensure the email address used to login to the GitHub account is allowed to perform these actions:

• Transition work items

• Comment on work items

• Log work

Set GitHub email address to public

The email address in use for the GitHub for Jira connection must also be public. You'll want to disable the "Keep my email addresses private" setting inside GitHub: https://github.com/settings/emails