Slow when loading many assets objects in the Jira User Profile
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
User is facing slowness when loading user profile linked with a big number of Assets objects.
Environment
JSM 4.20.1 (bundled Insight version 9.1.3)
Cause
Some User-profile is loading with latency. This is because you may be associated with big number of Asset objects to the user profile.
Solution
Disable showing the objects on the user profile as per the below steps.
Go to the required object-Type attribute and select the "user" Type attribute in the insight schema.
Change the additional value to Hide on the profile as shown.
Objects will not be shown on the user's profile.
You need to do this for all "object type - user attribute", that you don’t want to display on the user profile.
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