Skipping attribute objectGUID because its value <XXX> is not XML safe
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Login failed with incorrect username and password error.
The following appears in the atlassian-jira.log:
1
2015-05-04 20:24:29,423 http-bio-443-exec-15 INFO Jira_Admin 1224x1129x1 1ret3d0 10.60.5.112 /plugins/servlet/embedded-crowd/directories/troubleshoot/ [directory.ldap.util.DirectoryAttributeRetriever] Skipping attribute objectGUID because its value <\uFFFD\u0019K\uFFFD8\uFFFD6O\uFFFDX\uFFFDh\uFFFDT\uFFFD\uFFFD> is not XML safeDiagnosis
JIRA is connected to Active Directory (AD) as external user management and affected users are from AD.
Cause
Incorrect Directory Type used to configured JIRA's User Directories. For example, GenericLDAP is used instead of Microsoft Active Directory.
Solution
Resolution
Switch Directory Type to Microsoft Active Directory
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