Site Admin can't view and configure project settings in JSM Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
The error 'Something's gone wrong' appears when trying to configure a Service project as an administrator of the Jira site.
Solution
Required permissions to manage Service projects
Your account does not have the required permission to access and configure the Jira Service Management settings in the project. This can be due to:
Your account does not have product access to Jira Service Management
Your account does not have the correct permissions to administer and access Jira Service Management features of a project
Check your account's product access
To be able to access and administer Jira Service Management features, make sure that your account has product access to Jira Service Management.
If your account does not have JSM product access, add your account to a group that grants product access to Jira Service Management.
Please refer to the documentation Give users access to products for instructions.
Add your account to the correct project role(s) in the project
Company-managed Projects
Under Project Settings > Access > People and access, add your account to a project role that grants Service Agent Permission (Under the project's permission scheme) in a project type. In most cases, this should be the Administrator project role, so we recommend adding your account to this role.
Team-managed Projects
Under Project Settings > Access > People and access, add your account to the Administrator role.
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