servicedesk_automation_default_linktype error thrown when importing project
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When performing a Jira import originating from Jira Cloud to Jira Server, the following error is thrown:
1
The Issue Link Type 'Problem/Incident' has style 'servicedesk_automation_default_linktype' in the backup, but has no style in the current systemDiagnosis
Environment
XML file is originating from Jira Cloud
Cause
This is due to JSD once exist in the Jira Cloud installation.
It's possible that there were some remnants of Service Management related database values, regardless of if you consumed Jira Service Management or not.
Solution
Resolution
First, install Service Management in your instance and see if the project import works
To install Service Management, download the obr file from [here|https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.application/versions], navigate to the *Versions and Licenses* page in Jira, click on the _Upload an application_ link and select the file you just downloaded, and apply the Service Management license
If that doesn't work, perform the following
Stop Jira and generate a backup of your database
Run the following query against your database
1
2
3
update issuelinktype
set pstyle = 'servicedesk_automation_default_linktype'
where linkname = 'Problem/Incident';Restart Jira and re-try the import
Was this helpful?