Search view can not be switched from Advanced View to Basic View
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When using the JQL query below to search for the unresolved issues with the project "SW", it is not possible to switch from the Advanced View to the Basic View (the "Basic" button is not clickable):
resolution is EMPTY AND project = SW

Cause
The query is using the operator "EMPTY" which can only be used in Advanced Search.
Resolution
The query needs to be converted so that it doesn't content any operator from the Advanced Search.
Since "resolution is EMPTY" is equivalent to "resolution = Unresolved", and since "resolution = Unresolved" is compatible with the Basic Search, the query can be changed to:
resolution = Unresolved AND project = SW

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