Script Error due to Incompatible JIRA Suite Utilities plugin
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
Creating issue results in the following JavaScript error to be displayed. Example:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
Message: e is undefined
Line: 1
Char: 26085
Code: 0
URI: http://rbjira03-at.riksbyggen.intra/s/sv_SE-i814sa/734/13/1/_/download/superbatch/js/batch.js
Message: 'Calendar' is undefined
Line: 1
Char: 1
Code: 0
URI: http://rbjira03-at.riksbyggen.intra/s/sv_SE-i814sa/734/13/1.0/_/download/batch/jira.webresources:calendar-sv/jira.webresources:calendar-sv.js
Another symptom could be like the following:
1
2
3
4
5
6
7
8
Line: 1
Error: Unable to get value of the property 'split': object is null or undefined
Line: 1
Error: 'Calendar' is undefined
Diagnosis
Checking the console shows the following:
Cause
Incompatible version of JIRA Suite Utilities is being installed in the JIRA instance.
Solution
Resolution
Shutdown JIRA instance
Remove the plugin_8951807373474323472_jira-suite-utilities-x.x.x from the
JIRA Home Directory\plugins\installed-pluginsdirectoryEnsure that the compatible version of JIRA Suite Utilities is installed (either through manual installation or through the UPM itself)
Another option is to upgrade your JIRA instance to comply to the version of JIRA Suite Utilities that you already have in your instance
ℹ️ Kindly take note that the JIRA Suite Utilities is not a supported plugin and we do not encourage you to downgrade your JIRA instance. Upgrading is the way to go.
Was this helpful?