'Safari cannot open the page because the address is invalid' error on Jira Data Center and Server mobile app
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The Jira Data Center and Server mobile app throws the following error when you tap Open in app when viewing a Confluence page in Safari on iOS:
Safari cannot open the page because the address is invalid.
Cause
The Confluence Server mobile app is not installed on your device, so the Open in app link fails when it tries to locate the app.
Resolution
Head to the App store to install the Confluence Data Center and Server app.
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