Resolve unsupported field error in Jira Cloud Forms

Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.

Summary

Learn how to resolve unsupported field errors and understand why fields can't be added to Jira Cloud Forms.

Diagnosis

Repro Steps

  1. Go to a Jira project > Project settings > Screens.

  2. For the Create Issue Screen, remove one or more fields that are also present on the Form.

  3. Access the Forms menu > Select a Form, and the following message will appear:

Remove unsupported fields in this form

This form includes fields that are not supported for this work type. Remove unsupported fields from the form:

  • customfield_12345

Cause

To add and use a custom field on a Form, the field must be available in the Create Issue Screen. When the fields are not present on the create screen:

  1. On the Form page, they won't appear on the list under Fields.

  2. If the field was previously added to the Form, the error mentioned in this documentation will appear.

Solution

Configure the Create Issue Screen and add all fields that you also need to use on the Forms.

Updated on June 3, 2025

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