Resolve duplicate values in secondary key column in Data Manager
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Learn how to resolve the duplicate values error in Data Manager's 'Cleanse & Import' function.
Solution
Secondary column setup in the mapping section
This happens because a secondary column was setup in the mapping section that has duplicated values.
To resolve this issue:
Navigate to the 'Cleanse & Import' section on Data Manager.
Identify the Data source from which you got the error.
Click on the three dots and select > Mapping.
In the Mapping section, identify your secondary column.
Navigate back to the 'Cleanse & Import' section.
Click on the three dots on the failing Data Source, and now select 'Cleansing Rules'.
Add a Cleansing rule 'Remove Duplicates By Column'.
Select the 'Secondary Key' that you identified in Step 4.
Place this new rule before the 'Remove PK duplicates'.
Save it and re-run the 'Cleanse' process.
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