Resolve Abrupt Shutdown in Jira Data Center
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Jira is abruptly shutting down with a "no space left on device" error in catalina logs.
2025-03-22 04:35:28,899+0100 Caesium-1-1 INFO ServiceRunner [c.a.r.internal.configuration.ConfigurationLoggerJob] Periodic rate limiting configuration log. System rate limiting settings: [SystemRateLimitingSettings(mode=OFF, bucketSettings=TokenBucketSettings(capacity=50, fillRate=10, intervalFrequency=1, intervalTimeUnit=Seconds), jobControlSettings=SystemJobControlSettings(reportingDbArchivingJobFrequencyDuration=PT1M10S, reportingDbRetentionPeriodDuration=PT24H, bucketCollectionJobFrequencyDuration=PT5M, bucketCleanupJobFrequencyDuration=PT15M, settingsReloadJobFrequencyDuration=PT1M))]
[2034973.223s][error][jfr,system] Failed to write to jfr stream because no space left on device
[2034973.227s][error][jfr,system] An irrecoverable error in Jfr. Shutting down VM...Solution
Healthcheck for Backup and recovery fails with the below error message citing critical low disk space.
The storage device containing the temporary directory (<directory>) is low on disk space (<remaining_size> left). Make sure that the amount of free space is double the estimated size of the index (<estimated_index_size>).
Check the snapshot size of the complete indexes directory and ensure that at least 2x its size is free in the reported directory.
du -sh <jira-home>/caches/*Please note that the size is for the complete indexes directory <jira-home>/caches/indexesV2 and not just for the indexesV2/snapshots.
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