Set default value for the Description field in JSM request forms

Summary

A system field's default value can't be changed at this time. However, you can work around this by replacing the Description system field with a custom field and configuring a default value for it in the request type configuration.

Solution

Not possible to set a default value for system fields

Jira does not support adding or editing default values for system fields, but we do have a Feature Request for it here:

• JRACLOUD-4812: Default values of system fields

Replace the system field with a custom one

The steps listed below can be used by the admin as a workaround to create a custom field with default values to be used in the request form for the request type:

1. Create a Paragraph type custom field named "Issue Description."

   1. Make sure to select the screens of the relevant project to include the new field.

2. Find the field on the custom fields list and configure a default value for it in More actions (•••) > Contexts and default value.

3. Under Project settings > Request types, go to the Request form of the desired request types to add the Issue Description to the request form.

4. Remove the system field Description from the request form.

   1. You can also consider removing it from the issue view.

5. (optional) To ensure customers can use rich text in this field, change the field renderer to wiki-style renderer:

   1. In project settings, click Fields.

   2. Click the pencil icon next to the field configuration name.

   3. Find the field on the list.

   4. Click Renderers.

   5. Choose Wiki Style Renderer.

   6. Update.