Received status code 404 (Crucible is not enabled)
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
After Integrating JIRA with Fisheye/Crucible, errors such as the following are displayed in JIRA issue view
1
2
This list of reviews may be incomplete, as errors occurred retrieving data from the following repositories:
Request to http://address.com:8060/ failed: Error in remote call to 'jira' (http://address.com:8060) [AbstractRestCommand{path='rest-service/search-v1/reviews', params={maxReturn=50, term=issue-123}, methodType=GET}] : Received status code 404 (Crucible is not enabled)
Cause
Crucible integration is enabled in JIRA, although Crucible has not been activated with a license on the Fisheye/Crucible server.
Resolution
Disable Crucible Integration in JIRA
Login to JIRA as Administrator
Navigate through Administration Menu > Addons > and select Fisheye Configuration from the left sidebar
On the Fisheye Configuration page, look under the Fisheye/Crucible entity mappings section and select 'Fisheye Integration' only from the options, so as to disable Crucible.
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