reCAPTCHA error raised when submitting a form in Jira Server
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
When using the ReVitalized Issue Collector for Jira third-party app, reCAPTCHAs are required for the submission of data.
In some instances, users may be presented with the following error when attempting to fill out and submit a form:
1
Invalid domain for site keyDiagnosis
When using issue collectors with Jira, there isn't a requirement to submit a reCAPTCHA when submitting data.
This appears to be specific to a feature that comes with the third-party plugin ReVitalized Issue Collector for Jira.
Cause
According to this external StackOverflow post relating to reCAPTCHAs, this issue may be caused by:
reCAPTCHA key is not associated with the correct domain.
reCAPTCHA key may have already expired.
Solution
This issue may be resolved by deleting the non-working key and creating a new one for the domain.
The reCAPTCHA keys can be managed and regenerated externally at Google reCAPTCHA.
If this doesn't resolve the issue, reach out to the app vendor and raise a request with them.
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