Quick Search Issue Fails
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Using the quick search box for issue fails
proper format has been entered eg: QAL-2345
Instead of opening a specific issue, the search will be performed in the Issue Navigator and no results will be returned.
Cause
The project key format is improperly configured.
For details on configuring the project key format, see here: Changing the Project Key Format
Resolution
Follow the steps listed below:
Login as admin account
Go to
JIRA Administration > System > General Configuration > Click the Advanced Settings ButtonSearch for jira.projectkey.pattern
Ensure that the pattern is properly configured
Ex:
([A-Z][A-Z_0-9]+)
Retest
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