Queues in Jira service Management don't sort by certain fields.
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
Issues might not be sorted by custom fields when added to a queue. When clicked on the column heading the order does not update, stays in the default ascending order.
When the same JQL is recreated as a Filter, the following error might display:
1
Field 'cf[<field ID>]' does not support sorting.Solution
Update the custom field to use the Free text Searcher Search Template.
Navigate to the cog icon in the top right corner, and select Issues → Custom fields.
https://<YOU-DOMAIN>.atlassian.net/jira/settings/issues/issue-types
2. Filter for the custom field, select the... action menu and selectEdit details.
3. Set Free Text Searcher for Search Template.
4. Contrary to the note at the top of the page, no manual re-indexing is needed. Queues and filters should be able to be sorted using the field without any further action.
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